Need help with Vantage?

You've come to the right place

Need help with Vantage?

You've come to the right place

Need help with Vantage?

You've come to the right place

Please send Vantage license requests to:

Reminder! Support for Vantage 7.2.x has ended - EOL Legacy Version Info

How to Get Help


Look for answers in our Online Help and FAQs.

For those with current maintenance contracts, if you still need help, call our Enterprise support line at (877) 257-6245 ( US only) between the hours of 6am to 6pm Pacific Time Monday – Friday or your authorized reseller.

Vantage Documentation

Enterprise Support

User Guides

Video Tutorials

  • Vantage Tour 1 - Creating a Simple Workflow: This video, the first in a series, demonstrates how to create a simple media workflow in the Vantage Media Processing platform. Using Vantage's powerful visual workflow orchestration tools, this demo shows a step by step example that gets you started building a video processing system.
  • Vantage Tour 2 - Processing Media in a Workflow: This video continues on the lesson of "Vantage Tour 1", in this video showing how Vantage's Workflow Designer can build intelligence into a video processing workflow. The tour shows how to activate, deactivate and edit the workflow created earlier, and perform a transcode operation as part of the process.
  • Vantage Tour 3 - Using the Design Workspace: This tour describes aspects of using the Vantage Workflow Designer, including action categories, arranging the workspace, batch operations, and exporting or importing workflows.
  • Vantage Tour 4 - Transcoding Files: This tour shows how to create a media transcoding workflow; includes duplicating workflows, adding preconfigured actions, output path options, activating the workflow, and monitoring operation status.
  • Vantage Tour 5 - Using Nicknames to Identify Files: This tour describes what nicknames are, tells how they operate, and provides examples of using them in Vantage.
  • Vantage Tour 6 - Processing Attachments in Workflows:This tour shows you how to add attachment files to a Vantage workflow that are associated with media files, such as caption, XML, or PDF files, and then process them.

Vantage Licenses

Format Support


Avid Solution Briefs and App Notes

General App Notes

3rd Party App Notes