|Online Case Submission (8am-5 pm PST)
Case Submission Response Time Targets vary between tiers.
|Case Submission Response Time Targets
Premium Support customer will get priority response.
|< 8 business hours||< 4 business hours|
Forum Community support, On-demand Training, and Knowledge Base
|Free Software Updates/Upgrades
Stay up to date with the latest features and bug fixes/enhances.
Speak directly to our Wirecast experts.
|Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
¹Click here for support options for Wirecast 7 users and earlier.
²1st year Standard Support included in the purchase of Wirecast Studio and Wirecast Pro.