Tell us what you need help with...

Bring in up to 7+1 host live guests into your broadcasts with Rendezvous, Wirecast’s built-in peer-to-peer conferencing, screen-sharing and remote contribution solution.

Use the included Titler Live Express (free with Wirecast 8) to curate and display Facebook comments and posts directly on screen in beautiful, custom-animated templates.

Record or output up to 8 separate audio tracks (mixes) per broadcast. Perfect for multi-language streaming or isolating audio tracks for post production.

Wirecast ships with the latest version of NewBlueFX’s award winning live graphics and titling program. Create beautful 3D animated titles and graphics, and choose from hundreds of templates or build your own. Comes in 4 different versions: Sport, Social, Present and Complete. Find out more.

Preview any source or camera angle on any connected display. Customize your layouts so you can see all your content at a glance.

Now you can bring in up to 16 channels of audio per source. Avoid unnecessary upstream mixing and get the sound you want in Wirecast.

Add the time and date to any broadcast or create customer clocks, timers and stopwatches you can control with the click of a mouse.

The best just got better. New wireframes for your sources allow you to resize, rotate and crop directly inside the Preview Editor. Z-rotation has landed!

Like a well-oiled machine. Brand new render engine, better color space conversion, and increased encoding performance and resource management mean better results while using fewer resources.

Using our new and improved free iOS app, you can stream to any Wirecast system from any location using your LTE or wifi connection with Rendezvous. Perfect for live remote production and contribution

Wirecast 8 brings a wealth of new transition animations, including a complete overhaul to the “smooth” transition. Bring your shots on screen in style.

Add beautiful, customizable reflections and dropshadows to any source. Works with chroma keyed and live sources, so it only applies the effect on the correct part of the image.

Wirecast Studio or Wirecast Pro software customers can trade in their software license for Wirecast Gear, and get a discount off the cost of Wirecast Gear equal to the cost of the software.

Discounts

  • Wirecast Studio Pre-8: $495 credit
  • Wirecast Studio 8: $695 credit
  • Wirecast Pro (all versions): $995 credit

If you are interested in this promotion, contact desktopsales@telestream.net with your serial number and they can provide more details.

FAQs

No, customers with any version of Wirecast Studio or Wirecast Pro are eligible to Gear Up and Save, and will be eligible for a free upgrade to Wirecast 8 on their Wirecast Gear.

Customer will they get 90 days of premium support with the purchase of Gear. If they own Premium Support already their Premium Support will transfer to the Wirecast Gear serial number. Premium Support will continue through the standard support period.

No, as part of this promotion, their old serial number will be blacklisted.

In an effort to provide support to a wide range of customers, we have agreed to support the latest capture card and devices in the industry. The challenge is meeting the support needs for all of our customers.

As of September 6th, 2017, we will be dropping support for HDV Firewire since it is an obsolete technology. The industry has moved on with USB, HDMI and SDI devices and due to the small numbers of customers still using firewire devices, we have decided to end support in Wirecast 8 and future versions.

Below are some options available to you:

  • If the Firewire device is a Camera:
    • With an HDMI/SDI output, you can purchase a supported capture device.
    • DOES NOT have an HDMI/SDI output, you can purchase a new camera and capture card device.
    • Without HDV, only in standard definition may be available to use in the latest versions of Wirecast, but may not have full functionality.
  • If the Firewire device is a Capture card you can purchase a supported capture device.
  • You can continue to use your FireWire device on legacy versions of Wirecast.

In an effort to meet the new iOS requirement of 64 bit applications, Wirecast Go 2.0 will replace Wirecast Cam as the new mobile live streaming production app.

As of September 6th, 2017, Wirecast Cam will be discontinued and no longer available for download. You may continue to use the app installed on your iOS, but will no longer have access to re-download or receive support. If you update to iOS 11 when it is released, Wirecast Cam will no longer function.

Moving forward we highly recommend you install Wirecast Go 2.0 as your new app for mobile live streams.

Wirecast Go 2.0 is compatible with Wirecast 8.0 only. Wirecast Play and earlier versions of Wirecast will not be compatible with the latest release of wirecast Go. Consider upgrading to Wirecast 8 to take advantage of the many new features, including a native integration with rendezvous.

In an effort to provide support to a wide range of customers, we have agreed on supporting the latest versions of Wirecast 7 and 8. The challenge is meeting the support needs for all our customers.

As of September 6th, 2017, Wirecast Play 6 qualifies for Knowledge Base support only. You may continue to use your permanent license for outdated versions, but you will no longer qualify for customer support which includes technical inquiries, licensing issues, and compatibility questions.

Below are some options available to you:

For optimal performance, we recommend you create a new document with the latest version. Sometime older documents will get corrupted which will cause the "Unhandled Exception" error or Wirecast launching issues.

Please create new Wirecast project by clicking File>New. Save this file.

Now please reset the Preference files.

Open the Support Assistant and follow these steps:

  • Go to Help> Send Support Information, or if the application won't launch do one of the following:
  • On Windows: Go to Programs>Telestream>Wirecast>Support Assistant. Click to open
  • On Mac - Go to Applications>Show in Finder. Right click on Wirecast>Show Package Contents>Contents>Resources>Support Assistant. Click to open
  • Close Wirecast.
  • Once the Support Assistant opens, click "Reset Preferences."

You will now get a message that the Preference files have been reset

Restart your computer and then relaunch Wirecast.

Do not open the previously saved document.

If you are a Windows 10 user:

Please reset the Preference files.

  • Open the Support Assistant and follow these steps:
  • Go to Help> Send Support Information > Reset Preferences or if the application won't launch do the following:
  • On Windows 10: Go to All Apps > Telestream > Wirecast > Support Assistant, click to open. Click the button in the bottom left corner "Reset Preferences."

You will now get a message that the Preference files have been reset

Restart your computer and then relaunch Wirecast.

If you experience issues after performing the above suggestion, please contact our support department.

NewBlueFX Titler Live 3 is a complete titling suite with social media titling templates, sports templates, and much more.

Overview:

  • Free live Facebook comments with Titler Live 3
    • Express – Free with Wirecast 8 Studio purchase
    • Present – Free with Wirecast 8 Pro purchase
  • Curate and push live comments from any web browser on your network.
  • Animate comments as they fly in or out.
  • Upgrade to Social or Complete to add Youtube and Twitter.
  • Updated, expanded, and improved Titler Live modules

Versions:

  • ExpressFree with Wirecast 8 Studio – Includes templates for many common titling needs. Does not include Title Designer.
  • Social – Display social messages through high-end, animated designs from Twitter, Facebook and Youtube. Even poll your audience in real-time, displaying results graphically.
  • Sport – Sports titles and graphics, scoreboards, integration with Sportzcast live scoreboard data sources.
  • PresentFree with Wirecast 8 Pro – Everything you need to title and produce live shows, events, conferences, church streams, etc.
  • Complete – All the above for a complete titling solution for any event.

For information on installing and activating the NewBlue Titler versions, click here.

To Learn how to use the Titler Live 3 Facebook Live comments in Wirecast 8, click here.

For Support for your NewBlue Titler application, click here.

For Mac:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Windows:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Titler Live Express technical support, please contact NewBlueFX via Email: support@newblueinc.com, or submit a support request.

For Mac:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Windows:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Titler Live Present technical support, please contact NewBlueFX via Email: support@newblueinc.com, or submit a support request.

For Mac:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Windows:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Titler Live Social technical support, please contact NewBlueFX via Email: support@newblueinc.com, or submit a support request.

For Mac:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Windows:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Titler Live Sport technical support, please contact NewBlueFX via Email: support@newblueinc.com, or submit a support request.

For Mac:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Windows:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Titler Live Complete technical support, please contact NewBlueFX via Email: support@newblueinc.com, or submit a support request.

For Mac:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Windows:

  • Download the installer
  • Click "Install" and enter your admin password to install the software and follow the instructions in the installation Wizard
  • The NewBlue Application Manager will open automatically, enter the password you created.
  • Enter your serial number and select “OK"

For Titler Live Broadcast technical support, please contact NewBlueFX via Email: support@newblueinc.com, or submit a support request.

Help Center: https://newbluefx.zendesk.com/hc/en-us

Submit a support request: https://newbluefx.zendesk.com/hc/en-us/requests/new

Email: support@newblueinc.com

Phone: (619) 637-3117 (9 am to 5 pm Pacific Time UTC-8)

Use our new "License Reset Tool" where you have 24/7 access to reset your own license key.

To look up your order history, the status of your order, and transaction details, please see the following ecommerce partners depending on your date of purchase.

Please contact our ecommerce partner, FastSpring, for an order lookup: telestream.onfastspring.com/account

Please contact our ecommerce partner, Avangate, for an order lookup or via email: support@avangate.com

Please contact our ecommerce partner, eSellerate, for an order lookup or via email: support@esellerate.net

If you purchased through a reseller, you will need to contact the reseller to recover your license.

Our software End User Licensing Agreement (EULA) states that you may only have your license activated on one (1) computer at a time.

You can reset your license by:

  • Deactivating the license on the original machine and install and activate the license on your second system.
  • Use our new "License Reset Tool" where you have 24/7 access to reset your own license key.

Here is some helpful information on how to deactivate and activate your license.

You can run your desktop product on one (1) computer at a time, per our software End User Licensing Agreement (EULA). If you have purchased multiple quantities of the product, you are authorized to install the software on that number of computers.

To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system. How to deactivate and activate your license.

Wirecast v4, v5, v6 and v7 are cross platform licenses. You can activate your license on both Mac and Windows.

You can download here or by hovering your mouse over the “Support” tab at the top of the page and selecting the "Download" link. This will take you to the Customer Login page. The login is not associated with your purchase. Please create an account by clicking "Create an Account “ and entering the requested information. Note: your email address will be your username.

Once you have created an account and logged in, you will be able to download the latest versions from the link on the right side of the page. Previous versions are available on the left side.

You can also watch the   Desktop Applications Tutorial: Download Current and Previous Versions of Software.

If you see that the license is labeled 4.x-7.x and the license begins with VWC4, VWC5 or VWC6, this is a Wirecast version 4, 5 or 6 license. Wirecast version 8 is a paid upgrade. If you want to continue to use Wirecast version 8, click the "Upgrade" button and you will have the ability to purchase the Wirecast version 8 upgrade. After purchase you will receive a new version 8 license.

For more upgrade information, click here: Upgrade to Version 8

There are two ways to mute the audio from a camera source:

  • Edit the shot containing the camera and select the Playback attributes tab, uncheck the audio (playback icon) under the audio meter.
  • Open the Audio Inspector (Pro only) and select the shot with the camera, then click the Mute button under the audio meter.

Note: Both of these options control the same thing and will reflect the changes to each other.

Yes, using the included Desktop Presenter Plug-in you can capture what is happening on the computer screen of any Windows or Mac computer on your network. Select specific screen regions, applications, or monitors to capture in real time and include as part of your live stream or recording.

To launch Desktop Presenter, click the Desktop Presenter button in your Main Wirecast document (the third button from the left, just above the Shot Bin). Select "Launch Desktop Presenter on this computer", it should automatically be added to your document as a new shot. The button will change to give options for controlling your Desktop Presenter; you can also change it from the main Desktop Presenter window.

You can also capture other computer screens on your local network by installing and launching Desktop Presenter on those machines.

First you need a Green Screen. There are many variations of this to select from. Wirecast Chroma Key also supports Blue Screen. To get the optimal Chroma Key you want to have the best lighting setup. Here is one way to light a Chroma Key scene:

  • The main light (place just to the side of the camera - brightest light). This is what you generally think of as "lighting".
  • The fill light - so talent has no dark areas/shadows (place on other side of camera - dimmer). This is what keeps your talent from having drop-out areas on them.
  • The back light - to light the edges of the talent (place behind talent). This is what cleanly separates the talent from the background.

Currently Wirecast does not support the creation of custom title templates. We recommend using your preferred graphic creation tool for making your titles, and then simply importing them as regular image files. Wirecast will automatically recognize and use any alpha channel in the image.

  • From the Sources drop-down menu, select "New Scoreboard...", this will open the Source Settings window
  • Configure your Scoreboard for your broadcast (you can also right-click on your scoreboard in the selection window to rename it)
  • In your main Wirecast document, click the Add Live Source button and select your scoreboard.
  • Once added to your document, the scoreboard will always show up under the Live Sources tab.

Users should not install or use the DirectShow drivers for the Matrox VS4 if they are planning on using the card with Wirecast. The VS4 driver installs its own plug-in for Wirecast.

For a current list of our supported capture devices, please click here.

There is a large variety of hardware options to import an analogue signal into Wirecast. On the Windows side, if you wish to import a S-Video signal, you will be able to find a number of USB and PCI card solutions. If you are looking to go the USB route, we recommend choosing a USB-2 device (assuming your computer is also USB-2 capable) because of the improved bandwidth supported, yielding higher quality video. Analogue to DV FireWire converters are supported on both Mac OS X and Windows.

Most USB webcams should work with Wirecast as long as they are supported by AVFoundation on Mac OS X and DirectShow on Windows. See our list of typical USB/Webcams.

If you run into problems, please check that you have the most recent versions of the drivers installed on your system. Your webcam maker's website should have details.

You will need to check that there is a "DirectShow" driver when using the camera on Windows, and a "VDIG" driver when using on Mac OS X. Very few webcam makers actually create a Mac OS X driver, so please check carefully before purchasing.

Wirecast Pro is also compatible with web/IP/security cameras and network devices via the ONVIF (Open Network Video Interface Forum) protocol.

The Webstream plugin allow access to network and IP cameras through the camera's URI. For more information, click here.

When using a capture card please make sure you are installing them in a PCIe slot with enough PCIe bandwidth. If you are using the Matrox VS4 card please make sure you install it in at least a PCIe x8 slot to ensure it will work properly.

Yes you can stream HD with Wirecast; Wirecast does not put any limitations on your broadcast resolution. However, in most cases streaming in high definition is not advisable.

In general, streaming HD video is very system intensive and may result in reduced quality and lower frame rate (especially for streams over 720p). Additionally, most users don't have the bandwidth to view high resolution streams – even streams at 720p can cause problems.

So, although the upper recommended limit for web streaming is 720p, for optimal high quality streaming over the web we recommend streaming at 480p.

More information about streaming can be found here on our blog in a post called "The Art Of Webcasting".

Your upload speed must be faster than the data rate you choose to broadcast at. You can test at http://www.speedtest.net/index.php. Your server needs to sustain your projected number of simultaneous viewers at your streamed bandwidth (viewers x data rate = total bandwidth needed at a given moment in time). Your viewers need to have a connection speed and computer capable of receiving and decoding the stream in real time. Use the above link to test speed.

Step 1: Turn on Master Audio from the layout menu

Step 2: Click on the headphone button to disable the local monitor

You can select Multicast or Unicast from the Destination menu. Multicast lets you broadcast to multiple computers simultainiously. Unicast lets you broadcast to a specific computer.

For more information, click here.

Wirecast 4 changed its Flash H.264 encoding to use the Main Concept H.264 codec. This improves the quality, frame race consistency and data rate stability of Flash broadcasts. The H.264 Main Concept codec is currently not being used for QuickTime H.264 encoding.

Wirecast 5 added the x264 encoder which gives better quality on the encode and is easier on the CPU. X264 is a software library that uses the H.264 MPEG-4 AVC Compression format. For more information, click here.

Currently we support scripting on Mac OS X through AppleScript, and on Windows through the OLE (Object Linking and Embedding) layer. We include example scripts with Wirecast for Mac OS X, and an SDK for Windows containing examples written in Perl, Visual Basic and C#. We encourage you to experiment with our example code.

For Windows Scripting Examples, please go to All Programs > Telestream > Wirecast > Scripting

Click here for Apple Script examples

NVIDIA cards may cause some visual distortion if YUV color space rendering is enabled in "Preferences." The problem is that there is a bug on Nvidia GPUs when enabling GPU YUV conversion. This bug only affects Windows. What this option does is offload YUV color space conversion onto the GPU. The bug causes some resizing artifacts in the output. Nvidia cards work fine otherwise.

Setup an account with a Content Delivery Network such as Ustream.tv,or any other CDN. There are a number of pre-configured destinations in Wirecast. In the destination drop down menu, select the CDN you have your account with and enter your account information.

At Telestream, we strive for your complete satisfaction. If you are not completely satisfied with any Desktop Application you purchased from our online store, we are happy to offer a 100% refund within 30 days of purchase. Please fill out our Refund Request form.

To look up your order history, the status of your order, and transaction details, please see the following ecommerce partners depending on your date of purchase.

Please contact our ecommerce partner, FastSpring, for an order lookup: telestream.onfastspring.com/account

Please contact our ecommerce partner, Avangate, for an order lookup or via email: support@avangate.com

Please contact our ecommerce partner, eSellerate, for an order lookup or via email: support@esellerate.net

If you purchased through a reseller, you will need to contact the reseller to recover your license.

Demos & Tutorials

Webinars & Training

Wirecast 8 Support Plans¹

  SERVICE

Standard Support
$99/year²
Premium Support
$299/year
Online Case Submission (8am-5 pm PST) 
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
Premium Support customer will get priority response.
< 8 business hours < 4 business hours
Self-Service Resources
Forum Community support, On-demand Training, and Knowledge Base
Free Software Updates/Upgrades  
Stay up to date with the latest features and bug fixes/enhances.
Phone Support 
Speak directly to our Wirecast experts.
 
Eligible for Remote Access Services (RAS) 
Allow a support technician to access your computer, identify the issue and resolve it quickly.
 

¹Click here for support options for Wirecast 7 users and earlier.
²1st year Standard Support included in the purchase of Wirecast Studio and Wirecast Pro.

Still Need Help?

Search our Knowledge Base
    
Submit a Support Inquiry