Telephone Support
Speak directly to our Wirecast Gear experts. Get answers to your questions about installation, operations or troubleshooting.
Advance Replacement
Live video production creates a need for immediate results. If your Wirecast Gear system experiences a hardware failure, we'll ease the stress by overnighting a new or refurbished unit that becomes yours going forward.
Software Upgrades*
Keep your software up to date. GearCare support members holding a Wirecast 8 or later license will get Wirecast upgrades for free*. Software upgrades are major releases and include new features, enhancements.
Wirecast Gear Support Plans
| SERVICE | Depot Warranty included in 1st year |
GearCare $995/3 years¹ |
|---|---|---|
| Online Case Submission (8am-5 pm PST) Case Submission Response Time Targets vary between tiers. |
||
| Case Submission Response Time Targets GearCare customer will get priority response. |
< 8 business hours | < 4 business hours |
| Parts and Labor Warranty Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction. |
||
| Free Software Updates/Upgrades² Stay up to date with the latest features and bug fixes/enhancements. |
||
| Phone Support Schedule a phone call and speak with a Wirecast expert. |
90 days from date of purchase |
|
| Eligible for Remote Access Services (RAS) Allow a support technician to access your computer, identify the issue and resolve it quickly. |
||
| Advance Replacement GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction. |
| SERVICE | Depot Warranty included in 1st year |
|---|---|
| Online Case Submission (8am-5 pm PST) Case Submission Response Time Targets vary between tiers. |
|
| Case Submission Response Time Targets GearCare customer will get priority response. |
< 8 business hours |
| Parts and Labor Warranty Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction. |
|
| Free Software Updates/Upgrades² Stay up to date with the latest features and bug fixes/enhancements. |
|
| Phone Support Schedule a phone call and speak with a Wirecast expert. |
90 days from date of purchase |
| Eligible for Remote Access Services (RAS) Allow a support technician to access your computer, identify the issue and resolve it quickly. |
|
| Advance Replacement GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction. |
| SERVICE | GearCare $995/3 years¹ |
|---|---|
| Online Case Submission (8am-5 pm PST) Case Submission Response Time Targets vary between tiers. |
|
| Case Submission Response Time Targets GearCare customer will get priority response. |
< 4 business hours |
| Parts and Labor Warranty Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction. |
|
| Free Software Updates/Upgrades² Stay up to date with the latest features and bug fixes/enhancements. |
|
| Phone Support Schedule a phone call and speak with a Wirecast expert. |
|
| Eligible for Remote Access Services (RAS) Allow a support technician to access your computer, identify the issue and resolve it quickly. |
|
| Advance Replacement GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction. |
¹GearCare is available for purchase within 90 days of purchase and will take effect from the date of your Wirecast Gear purchase.
²If you are interested in our software support plans, click here.
Here's what you'll get for $995
3 years of service
Wirecast GearCare is a powerful upgrade that extends Warranty and Support on a Wirecast Gear system to three years. GearCare is available for purchase within 90 days of purchase and will take effect from the date of your Wirecast Gear purchase. You will have immediate access to the advanced replacement and to our support team for the next 3 years.
Remote Access Services
As a GearCare support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.
Response Times
We will do our best to respond to your request within 4 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.
Valuable Resources
And of course, you get access to all our standard free services such as community forum, knowledge base and videos.
Join the GearCare support program now
Please email desktopsales@telestream.net, including your Wirecast Gear serial number, to purchase GearCare.