GearCare Support

 

GearCare Support

 

Telephone Support

Speak directly to our Wirecast Gear experts. Get answers to your questions about installation, operations or troubleshooting.

Advance Replacement

Live video production creates a need for immediate results. If your Wirecast Gear system experiences a hardware failure, we'll ease the stress by overnighting a new or refurbished unit that becomes yours going forward.

Software Upgrades

Keep your software up to date. GearCare Support customers holding a Wirecast 8 or later license will get Wirecast upgrades for free*. Software upgrades are major releases and include new features, enhancements.

Here's what you'll get for $995

3 years of service

GearCare Support is a powerful upgrade that extends Warranty and Support on a Wirecast Gear system to three years. GearCare is available for purchase within 90 days of purchase and will take effect from the date of your Wirecast Gear purchase. You will have immediate access to the Advance Replacement and to our Support Team for the next 3 years.

Remote Access Services

As a GearCare Support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.

Response Times

We will do our best to respond to your request within 4 business hours (sooner if we can). Our hours are from Monday through Friday, between 8 AM and 5 PM Pacific Time (PT), excluding holidays.

Valuable Resources

And of course, you get access to all our standard free services such as knowledge base, video demos & tutorials, and our community forum.

Dive into the details

Depot Warranty

GearCare Support

SERVICE

included in 1st year
$995/3 years¹
Online Case Submission (8am-5 pm PST) 
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
GearCare customer will get priority response.
< 8 business hours
< 4 business hours
Parts and Labor Warranty
Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
Free Software Updates/Upgrades²
Stay up to date with the latest features and bug fixes/enhancements.
Phone Support
Schedule a phone call and speak with a Wirecast expert.
90 days
from date of purchase
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
 
Advance Replacement
GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
 

Depot Warranty

included in 1st year

SERVICE

Online Case Submission (8am-5 pm PST) 
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
GearCare customer will get priority response.
< 8 business hours
Parts and Labor Warranty
Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
Free Software Updates/Upgrades²
Stay up to date with the latest features and bug fixes/enhancements.
Phone Support
Schedule a phone call and speak with a Wirecast expert.
90 days
from date of purchase
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
GearCare only
Advance Replacement
GearCare upgrades the standard 1-year Depot Warranty to a full 3 years¹ of protection. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
GearCare only

GearCare Support

$995/3 years¹

SERVICE

Online Case Submission (8am-5 pm PST) 
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
GearCare customer will get priority response.
< 4 business hours
Parts and Labor Warranty
Wirecast Gear includes a standard 1-year Depot Warranty. If any of the hardware included in the system fails due to design or defect, we commit to repairing or replacing the components to your satisfaction.
Free Software Updates/Upgrades²
Stay up to date with the latest features and bug fixes/enhancements.
Phone Support
Schedule a phone call and speak with a Wirecast expert.
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
¹GearCare is available for purchase within 90 days of purchase and will take effect from the date of your Wirecast Gear purchase.
²If you are interested in our software support plans, click here.